Frequently Asked Questions
- Any users can visit the Samnan’s ecommerce portal and browse the products.
- Customers must sign-in to buy the products.
- Please see ‘Registration’ section to know about registration process.
- Registered Customers should be able to Sign-in using their Email ID & Password.
- If customer forgot Password, please go to Forgot Password section.
- The Sign-in link is available under the Account on Home page.
- To register as a new customer, Click on ‘Sign-in’ under the Accounts then click on ‘Create an Account’ button on Customer Login Page.
- Customers should be able to register with their Email ID & Phone Number.
- To complete the registration process, Customer needs to be confirmed the verification sent to Mobile and Email.
- Customer should be able to Login with the Email ID & Password, once the verification is completed.
- Is the Customer forgot his Password, please click on the Forgot Password link provided on the Customer Login Page.
- Customer must enter the Email ID that was used during the Registration process.
Managing Your Account
- Customer must sign-in to manage their accounts.
- Customers can click on My Account link under the Accounts then sign-in with the Email ID & Password.
- My Account Page is provided with the following links & Customer can edit their details:
- Contact Information
- Change Password
- News Letter subscription
- Manage Shipping & Billing Addresses
- Able to view the Orders and its status
- Reviews submitted by him/her
- Products added to the wish list.
- Customer can compare the products by adding them to the Compare Product list while browsing the products.
- Customer must click on the ‘Add to compare’ icon provided against each product.
- Once Customer select the ‘Add to compare’ button, left pane is refreshed and displayed with the Product added to the compare list.
- Add only 3 products to best view of the comparison the click on ‘Compare’ button on the left pane under the Compare Products category.
- Click on ‘Clear All’, to get clear the products from the Comparison list.
- Customer must sign-in to add the products to the wish list.
- Customer must click on the ‘Add to Wish list’ button to add.
- Customer should be able to share the Wish list.
- Customer should be able to add the Wish list items by clicking on the ‘Add to Cart’.
Check out Process
- Customer should be able to check out the products in easy steps.
- Customer must Registered with the site to buy a product.
- Customer can opt Cash on Delivery or Online Payment while checkout a product.
- Customer can choose the delivery address while checkout.
- The Checkout process includes Sign-in, Select a Product, Select the Delivery Address, Select the mode of Payment, then confirm the Order.
- Customer can view their Order status in My Account Page.
- Customer can reach customer service for all their questions and help required from Samnan.
- Customer Service contact information is available under Contact Us.
- Customer also contact the Online Support (Chat) by clicking on the Live Support link at the bottom of the page.
- Customer can leave their Email ID, Phone number and brief message and Samnan support will respond within 24hrs for customer queries.