Frequently Asked Questions

Sign-in

• Any users can visit the Samnan’s ecommerce portal and browse the products.
• Customers must sign-in to buy the products.
• Please see ‘Registration’ section to know about registration process.
• Registered Customers should be able to Sign-in using their Email ID & Password.
• If customer forgot Password, please go to Forgot Password section.
• The Sign-in link is available under the Account on Home page.

Registration

• To register as a new customer, Click on ‘Sign-in’ under the Accounts then click on ‘Create an Account’ button on Customer Login Page.
• Customers should be able to register with their Email ID & Phone Number.
• To complete the registration process, Customer needs to be confirmed the verification sent to Mobile and Email.
• Customer should be able to Login with the Email ID & Password, once the verification is completed.

Forgot Password

• Is the Customer forgot his Password, please click on the Forgot Password link provided on the Customer Login Page.
• Customer must enter the Email ID that was used during the Registration process.

Managing Your Account

• Customer must sign-in to manage their accounts.
• Customers can click on My Account link under the Accounts then sign-in with the Email ID & Password.
• My Account Page is provided with the following links & Customer can edit their details:
  1. Contact Information
  2. Change Password
  3. News Letter subscription
  4. Manage Shipping & Billing Addresses
  5. Able to view the Orders and its status
  6. Reviews submitted by him/her
  7. Products added to the wish list.

Compare Products

• Customer can compare the products by adding them to the Compare Product list while browsing the products.
• Customer must click on the ‘Add to compare’ icon provided against each product.
• Once Customer select the ‘Add to compare’ button, left pane is refreshed and displayed with the Product added to the compare list.
• Add only 3 products to best view of the comparison the click on ‘Compare’ button on the left pane under the Compare Products category.
• Click on ‘Clear All’, to get clear the products from the Comparison list.

My Wishlist

• Customer must sign-in to add the products to the wish list.
• Customer must click on the ‘Add to Wish list’ button to add.
• Customer should be able to share the Wish list.
• Customer should be able to add the Wish list items by clicking on the ‘Add to Cart’.

Check out Process

• Customer should be able to check out the products in easy steps.
• Customer must Registered with the site to buy a product.
• Customer can opt Cash on Delivery or Online Payment while checkout a product.
• Customer can choose the delivery address while checkout.
• The Checkout process includes Sign-in, Select a Product, Select the Delivery Address, Select the mode of Payment, then confirm the Order.

Order Status

• Customer can view their Order status in My Account Page.

Returns, Refunds

Customer Service

• Customer can reach customer service for all their questions and help required from Samnan.
• Customer Service contact information is available under Contact Us.
• Customer also contact the Online Support (Chat) by clicking on the Live Support link at the bottom of the page.
• Customer can leave their Email ID, Phone number and brief message and Samnan support will respond within 24hrs for customer queries.